MBS - Service and Guarantees

MBS have been established since 1996, and here is an introduction to what service you can expect from us, a company that you can trust- Limited Company Number 3170906 and VAT Registered in the UK 678 2740 96. Unlike some companies, we clearly display our Terms and Conditions and our registered address, but most of all we only supply units with Philips TL01/PL01 narrowband tubes. Giving you the best results and safest treatments. (some companies will supply units with other tubes – always ask !).

Our Service

We will always do our best to help and advise you, and we have put together a guide to help you understand what UVB Treatment is and what it involves. We also have our helpline which is open during normal office hours and this service is always available to you – before, during and after you make your decision to purchase a unit. We realise that this is a significant investment for you and it’s important you make the right decision and buy the best unit with market leading Philips TL01 Narrowband Tubes from the right company.

HELP AND ADVICE IS JUST A PHONE CALL AWAY - 01925 694280.

We would always advise that you consult with your Doctor or Dermatologist before and during your treatments. Do not take medical advice from anyone else; you may end up with an inferior product – most Doctors will only recommend Philips TL01 to treat psoriasis and vitiligo, and no other tube.

We are happy to offer our specialist product knowledge to help you choose the right unit for your condition. Our devices have helped many people to improve the quality of their lives – keeping their skin conditions under control with UVB Narrowband Light Treatment.

Our Guarantees

We guarantee that all our canopies and cabinets will be delivered free with full setup and installation. You will be contacted by our Delivery team within 10 working days of us processing your order for 98% of Great Britain (see Delivery section of our Terms and Conditions page for list of locations not included).

We guarantee that orders for mini, hand held units, and tubes will be dispatched (fully insured) by carrier within 2 working days (maximum).

We guarantee that if you wish to return the unit, for whatever reason, within 10 days after delivery we will refund your full purchase price without question as long as the unit is returned to us undamaged and unused – this is in addition to your legal rights.

We guarantee encrypted secure card payment system through Worldpay/Cardsave. We are certified by Worldpay as compliant with the Payment Card Industry Data Security Standard.

We guarantee all our units contain genuine Philips TL01/PL01 UVB Narrowband Tubes as used in most hospitals. We do not import or re-brand tubes – all our tubes are sourced in the UK. All our units (except Hand Held model made in Germany) are manufactured in the UK.

We guarantee that we are registered with the Office of Fair Trading and the F.C.A. and are authorised to offer you financial services. We are also registered with the D.P.R (Data Protection) and can guarantee your personal details will be safe. We do not pass your information onto any other organisations.

Click Here To Learn About Narrowband

MBS Much Better Skin

Our company have been helping people to access n-UVB phototherapy in their own homes since 1996. Even though our business has moved on to an e-commerce platform, we recognise that most of our customers value the personal service that buying on the internet lacks. We also recognise that many of our customers value our experience and look to us for advice.

We pride ourselves on a personal service and are more than happy if you or your dermatologist wish to contact to discuss our products.

Even if you have researched n-UVB thoroughly, (as most of our customers do). Please do get in touch, we may be able to offer some further insights that you may not have considered ….. and if nothing else, some empathy.

To get an idea of how we treat our customers, take a look at the independent Google reviews on our Google Business Page

We are available via phone on 01925 694280 or email sales@treatpsoriasistl01uvblamps.co.uk to discuss any questions you may have.
We are happy to talk to your Dermatologist or Doctor if you prefer.
Our aim is to offer a personalised service to try and offer advice on the most appropriate device for your condition.
Please be patient with us, if your phone call is not answered, we are most likely speaking with another customer (most of our calls are quite lengthy).
We guarantee that if you leave us a message with your phone number or email us, we will contact you as soon as possible.

If you require any further information then please do not hesitate to get in contact with us and we shall be more than happy to answer any questions. Office hours are 9am to 5pm Monday to Friday (excludes Bank Holidays). The office is closed on Saturdays but we will still try to answer your call up to 1pm. Outside these hours you can leave a message and we will get back to you the next working day.

Vanessa Neary

2024-05-17

My daughter had nasty psoriasis, following a throat infection. At only 18 this impacted her terribly. MBS were brilliant. They delivered the light for hire within 4 weeks (I know they now have a longer waiting list) and after 10 weeks she is psoriasis free. The whole process was seamless and I’m so grateful. THANK YOU!

Mohsin Nazir

2024-04-26

I have been using a Narrowband UVB lamp from MBS, and both their product and customer service is outstanding. I recently needed some help with the product and Roy dealt with me extremely efficiently. Highly recommended!

andrea Turner

2024-03-20

Excellent purchase. The only treatment that comes near to curing my psoriasis. Excellent customer service and ongoing support if its required . Would recommend 100% Andrea

sharon shazam

2024-03-15

Top marks for MBS. Roy was firstly able to offer me lots of advice on the unit I was buying and made it clear he was available anytime to go over any queries . The unit arrived sooner than he stated and we were able to use it immediately. My son’s psoriasis responds very quickly to light treatment and after two weeks there were noticeable signs of improvement. He has been using it for a month following the guidelines for use, and he is delighted with the results. He has previously had treatment through NHS, but this is not available when you most need it. Although this was a big cost to us, I am absolutely happy we afforded it as we are now able to keep on top of future breakouts. And thank you Roy for a follow up call and great customer relations.

Emma Connolly

2024-02-07

I highly recommend MBS. I have had psoriasis for over 10 years and have had phototherapy once before previously at a hospital. I was at first reluctant to hire a unit rather than go through the nhs again. However, with waiting lists over a year long i enquired about hiring the 9 tube canopy unit and Roy got in touch straight away. The detailed information provided immediately put me at ease and the service was excellent with Roy able to deliver the unit within a few days. I had been relying on different topical creams including enstillar, but they never completely cleared my psoriasis and i was concerned about what the long term effects could be. The light therapy, as well as being much less time consuming, has worked so much better than the topical creams. My skin is now completely clear for the first time in years. I would not hesitate to use MBS again.

Susan Flatley

2024-01-12

Both myself and my daughter have psoriasis. Generally, my psoriasis is calm but I react to strep infection which results in a sudden flare up of guttate psoriasis which covers me from head to toe and is awful. I have had light therapy at the Mater Hospital and Beaumont – so I know how effectively it works. Now, age 54, after another flare-up, I did some research, found nowhere in Ireland that sold UV lamps, and came across MBS. In short, I think they are the best – their lamps are all "hospital-grade" and Roy is knowledgable about how they all work for particular skin types and severity of skin disorders. It was great to actually talk to a "real person" about it all. So, I took the plunge and made the investment in a full size, 7-UVB-canopy lamp. That was 8 weeks ago, I started at 30 secs, increasing slowly to 2.5 mins. It works immediately –(I knew it would)– the itching calms down first, then slowly the legions get flatter, then they fade to pink and then are gone. My face and upper body cleared within a few weeks. The more stubborn lower legs are almost disappeared at this stage. My daughter has plaque psoriasis almost constantly. (It breaks my heart.) In the summer, we always try to get out in the sun, which is amazing. She had been using tanning salon sunbeds quite a lot, which is not ideal. I am really glad now to have a proper therapeutic lamp in our own home to use exactly when we need it, no waiting on referrals and no long treks to the hospital every second morning. Yes, it was a substantial investment, but there is massive peace-of-mind having it here at home, knowing it is effective and not having to depend on ointments. Myself and my husband collected our unit from Roy in Warrington. It fitted in the back of our estate car. Trip went very smoothly! I highly recommend.

Ellie E

2023-11-10

I’ve suffered from Psoriasis for over 40 years; I had a major flare up a few months ago after contracting Covid (the sore throat which accompanied this was a trigger). After trying the usual steroid ointments and various creams nothing was really helping and by this time 75% of my body was covered in painful plaques and the itching accompanying this was unbearable and it severely impacted my life. I had previously had UVB treatment at my local hospital which had been very successful in alleviating my condition, however this option was not open to me due the length of the waiting list and I was told I would have to wait until early next year to have more phototherapy. I did some research online and found Much Better Skin; after a call to Roy who was very helpful I ordered a unit and it arrived a couple of weeks later. Approximately 8 weeks later my skin is now completely clear - I felt the benefits after just a few sessions and the awful itching had lessened considerably. I honestly can’t recommend this unit highly enough - it’s given me my life back and although the canopy isn’t cheap it is worth every penny paid. I now have the peace of mind that when I have an inevitable flare up in the future I’ll be able to treat myself at home right away.

Simonne Tate

2023-10-20

It's time to make Roy blush again! I don't normally leave reviews but I just had to share my experience with MBS. This company is more than 5 stars in my opinion. My first conversation with Roy, I tried my luck and called on a Sunday afternoon; to my wonderful surprise Roy answered the call. I will be forever grateful that he did. After Roy ascertaining my needs on that call, such as the extent and coverage of the Psoriasis, I placed my order for the 9 tube Philips light unit the next morning. I received my unit within the month as explained. The delivery driver's clearly have the same work ethic as Roy as they were very informative regarding the use of the system and left me with some top tips for great results. I am currently 10 sessions in and for the first time since I was 18 (currently 45!) my skin is flat, I don't make it snow where ever I go! (if you know you know!), I knew I had exhausted the list of endless creams from the doctors that haven't worked and I knew I didn't want to go to the next stage the biological injections, so I did some research and found my saviour MBS & Roy! My review doesn't end there; I was further blown away by receiving a welfare call from Roy checking how everything was going, this level of customer service and satisfaction is rare nowadays and with such a delicate subject matter it has cemented my thoughts regarding what an amazing service this company provides, not only is my skin transforming before my eyes but my mental health is also being cared for by this company. A million thankyou's.

David Simpson

2023-09-28

Very helpful regarding ordering and quick professional delivery and unpacking. I have had psoriasis since having tonsillitis over 10 years ago. My skin is the best it has been thanks to the 9 tube curved phototherapy unit. It is large and expensive. It us quick to use and a lot easier than using creams or hand held nuvb devices. If you can afford it, I would recommend buying it. Thus is the same kind of device as you would get in hospital. Be careful when starting as it is easy to get burned. I have not developed a tan but can show my skin in public.

Sarah Martin

2023-08-30

Absolutely top service from MBS. Ordered a medical grade sun lamp for my daughter and they took my details as there was a waiting list. As soon as one came available (much earlier than I expected) they called me and I went to get it the next day. You can rent it and renew easily (they phone you) and my daughters psoriasis has cleared up completely. Much more reasonable than buying one and a pleasure to deal with the Company. Would highly recommend.

MBS - Service and Guarantees

Our Service

HELP AND ADVICE IS JUST A PHONE CALL AWAY - 01925 694280.

Our Guarantees

Call 0800 612 0954 (Freephone), 01925 694280 or 020 350 70173

Finance & Payment Options

Delivery & Installation

Useful Pages